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Returns and Exchanges

Returns Online

We want you to be delighted with every purchase! If you are not satisfied, we will be happy to issue a store credit or exchange as detailed in this policy. Please return item(s) to:

Firefly & Lilies

2401 West State Road 434, Suite E161    

Longwood, FL 32779

 

Returns In Boutique

Merchandise purchased from any Firefly & Lilies boutique or online at fireflyandlilies.com may be returned at any Firefly & Lilies boutique.

 

Returns With Original Receipt

Unused, unwashed, unworn or defective merchandise may be returned with tags attached within 14 days of purchase for a merchandise credit. Returns made more than 30 days after purchase are not eligible for returns or exchanges.

Online purchases may be returned in boutiques within 30 days of the Shipment Delivery date for a merchandise credit.

 

Returns Without Original Receipt

Unwashed, unworn or defective merchandise returned without a receipt will be issued a merchandise credit based on the current selling price of the merchandise. A photo identification is required for returns without a receipt.

Price Adjustments

If the price of an item is permanently marked down within 14 days of the date of purchase, guests may simply bring in the receipt for a one-time price adjustment. A refund for the price difference will be issued back in the original form of payment.

Final Sale

Intimates, Sale/Clearance and Gift Cards are all Final Sale and cannot be returned or exchanged. Gift Cards will not be replaced if lost, stolen, or used without authorization.

Online Returns In Boutiques

You are also welcome to return or exchange most merchandise purchased online at any Firefly & Lilies boutique within 30 days of the ship date. Some exclusions may apply, see Criteria for Returns & Exchanges below. Simply bring your original receipt and the unwashed, unworn merchandise with tags attached to location and we will happily process the return or exchange it for something else.

 

Criteria for Returns & Exchanges

All returns must be received within 30 days of the shipment delivery date. Returns and exchanges outside of this 30 day limit are still eligible for a boutique credit up to 45 days after the ship date.

All returns and exchanges must be in their original unwashed, unworn condition with tags still attached.

All returns must be accompanied by the original receipt.

 

*Non-Returnable Items:

All final sale items, including those purchased through "Sale On Sale" or Clearance promotions.

Intimates

Gift cards

 

Price Adjustments

If there is a price difference between the items being exchanged and the new items being purchased, Firefly & Lilies will charge the original payment method or issue a refund accordingly. The original credit card will also be charged for the additional shipping fees unless otherwise notified.

Damaged Merchandise

If you receive merchandise from Firefly & Lilies that is damaged or incorrect (wrong style, size, or color), please contact Guest Services within 14 days of receipt. A full refund will be issued, along with complimentary return shipping, once the damaged merchandise is returned.